Checklist
Ten questions to ask a luxury builder in Charlotte
Bring these to every builder you interview, including us. The point is not to catch anyone out. It is to hear how each firm actually runs a job before you sign a contract worth more than most cars.
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Is the price fixed, or will change orders find me later?
The single biggest source of renovation regret is a number that kept moving. Ask what happens when an unknown turns up behind a wall, and who pays.
How we answer Every Revival project is built on a fixed-price contract. Anything you add later is priced and approved by you before the work happens. No surprise change orders is one of our eight written commitments.
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Who is on my site every day, and who do I call?
A superintendent who is spread across six jobs is not on your site. Ask for names, not titles.
How we answer A dedicated project manager owns your daily updates, a site supervisor is on the job every day, and both owners stay on the project from start to finish. Meet them.
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How will I know what happened on site today?
"We'll keep you posted" is not a system. Ask to see the tool and how often it is updated.
How we answer Daily photo logs, the live schedule, selections, and messages all run through Buildertrend, on your phone. Same-day communication is in writing.
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Do you keep designers on staff, or match me to the right one?
In-house design can mean one style and whoever is available. Ask how the design team is chosen for your project specifically.
How we answer We are builders first and do not keep designers on staff, on purpose. We match you with the architect and engineer that fit your project, and we are glad to work with the designer you already trust.
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What happens before construction starts, and what does it cost?
Free estimates are guesses. Ask what pre-construction includes and how the number gets tested before you commit.
How we answer Pre-construction runs on a retainer and takes the project through a Red Light Review of the preliminary investment model and a Green Light Review of the detailed pricing before a contract is signed. The seven steps.
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When will you commit to a start date?
A vague "spring" can become fall. Ask what has to be true for the date to lock.
How we answer Once permits are cleared, your start date is locked and the working schedule is published in Buildertrend.
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What is your warranty, in writing?
A handshake warranty ends when the phone stops being answered. Ask for the term, what it covers, and who follows up.
How we answer Manufacturer warranties on systems, appliances, and materials, passed through to you in writing, and a twelve-month check-in after you move back in. Past clients get priority access for future work.
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Are you licensed and insured for a project this size?
In North Carolina, license classifications cap the size of project a contractor can legally build. Ask for the license number and look it up.
How we answer Revival holds an NC Unlimited General Contractor license, #88562, and is fully insured. Unlimited means no cap on project size.
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How do you keep the site clean and my family safe?
If you are living in the house, this is a daily quality-of-life question, not a detail.
How we answer Daily cleanup and organization are a written commitment. Biweekly walkthroughs keep you in the loop, on video if you are out of town.
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Can I see finished work and talk to past clients?
Photos can be borrowed. Reviews with names and a client on camera cannot.
How we answer Nineteen projects with full galleries are in the portfolio, our Google reviews and a client film are on the reviews page. Ask us for a reference on a project like yours.
Ask Us These
We'd rather answer them on a call.
Ten to fifteen minutes with our pre-construction team. Bring the list.